Cookie Policy

Last updated: 13 August 2026

This policy explains how Impress Removals & Storage Ltd (“we”, “us”) uses cookies and similar technologies on our website. It should be read alongside our Privacy Policy, which explains how we handle personal information more generally. We are registered in England and Wales under company number 13294948, with our registered office at 6 Sutton Plaza, Sutton Court Road, Sutton SM1 4FS.

What cookies are

Cookies are small text files that a website places on your device when you visit. They help websites work properly, remember your choices, and understand how people use them. Similar technologies, such as pixels and local storage, work in much the same way, and we use the word “cookies” to cover all of them in this policy.

Under UK law (the Privacy and Electronic Communications Regulations, known as PECR, and UK GDPR), we can only set non-essential cookies on your device with your consent. That is what the cookie banner on our website is for.

Essential cookies

Essential cookies are needed for the website to work and cannot be switched off through our banner. They do things like:

• keep the website secure and protect it from spam and abuse
• remember your cookie choices so we do not ask you on every visit
• make sure forms, such as our quote form, work correctly when you submit them

These cookies do not require consent because the site cannot function properly without them, but we keep them to the minimum needed.

Analytics cookies

With your consent, we use analytics cookies to understand how visitors use our website: which pages people visit, how long they stay, and how they found us. This helps us improve the site and our service.

• Analytics cookies are only set if you accept them through our cookie banner.
• The information collected is aggregated and used for statistics. We do not use it to identify you personally.
• You can withdraw your consent at any time using the cookie settings link on our website, and the analytics cookies will stop being set.

Embedded content and third party cookies

Some parts of our website are provided by other companies, and they may set their own cookies when you interact with them:

• Google reviews. We display our Google reviews on the site through an embedded widget. Loading and interacting with this content may involve cookies or similar technologies from Google and the widget provider, under their own privacy and cookie policies.
• WhatsApp links. Our website includes links and buttons that open a chat with us on WhatsApp. Clicking them takes you to WhatsApp, a Meta service, which applies its own terms, privacy policy and cookies once you are there.
• Maps and other embeds. If we embed maps or similar third party content, the provider may set cookies when that content loads.

We do not control third party cookies. Where third party content is not strictly necessary, we aim to load it only after you have given consent through our cookie banner. For details of how these companies use cookies, see their own policies, for example Google’s at policies.google.com and Meta’s at whatsapp.com/legal.

How to manage cookies

You are in control of cookies, and you have several options:

• Our cookie banner. When you first visit, choose which non-essential cookies to allow. You can change your mind at any time using the cookie settings link on the site.
• Your browser settings. All major browsers let you block or delete cookies. Look in your browser’s privacy or settings menu for options to clear cookies, block third party cookies, or block cookies from specific sites.
• Independent guidance. The website allaboutcookies.org has clear, independent instructions for managing cookies in every major browser, and the ICO publishes guidance on cookies at ico.org.uk.

Please note that blocking essential cookies may stop parts of the website, such as the quote form, from working properly.

Changes to this policy

We may update this policy from time to time, for example if we add new features to the website or change providers. The date at the top shows when it was last updated.

Questions

If you have any questions about our use of cookies, contact us at info@impressremovals.co.uk or on 0208 004 3337.

This document is a draft prepared for review and should be checked by a solicitor before publication.